Refund policy

RETURN & REFUND POLICY

All sales are final
Due to the personalized nature of our cultural jewelry pieces, 
we do not accept returns or exchanges, except in cases of 
defective or damaged products.

Defect Guarantee:
If your product arrives:
- Broken or damaged
- With manufacturing defects
- Different from what was described

We offer:
✓ Full replacement at no additional cost
✓ Complete refund

How to report a defect:
1. Contact our team within 7 days of receiving the product
2. Send photos of the damaged/defective product to: hola@mihermosatierra.com
3. You will receive instructions for replacement or refund

IMPORTANT:
- We do not accept returns due to change of mind
- We do not accept returns due to selection error
- Customer is responsible for selecting the correct product
- Please verify your order before completing purchase

Shipping time:
- Processing: 2-3 business days
- Delivery: 10-15 business days
- Estimated total: 12-18 business days

For questions or to report an issue:
📧 hola@mihermosatierra.com